Frequently Asked Questions
Why choose Charlie Boots?
We are a small mum and dad owned business with a passion for teaching kids new creative skills. We have put our heart and soul into creating the most interesting and value-packed workshops. Customer service and customer satisfaction is at the forefront of everything we do so you can be assured that you will be ecstatic with your purchase!
How long will my order take to process?
If using your NSW Creative Kids voucher for your purchase, it can take up to 5 business days for Service NSW to process your voucher. As soon we we receive the funds, your materials will be sent to your nominated address. We often do get materials out even quicker, some of our customers have their orders within a few days.
What do I do if I forget to add in my voucher details when I order?
Not a worry at all! Please email your voucher details (child name, date of birth and voucher number) to firstname.lastname@example.org and we will add it to your order.
Do your materials come with instructions?
Yes! Many of our kits come with step-by-step paper instructions but we also provide an online workshop for each kit to make sure your child gets the most of their materials.
What support do you offer?
We are here 7 days a week. Feel free to contact us via chat, email or phone.
How do I gain access to my online workshop?
All courses can be accessed via our website in 'Workshop Zone'. You will be sent a login once your materials have been shipped to your nominated address.