Frequently Asked Questions

Why choose Charlie Boots?

We are a small mum and dad owned business with a passion for teaching kids new creative skills. We have put our heart and soul into creating the most interesting and value-packed workshops. Customer service and customer satisfaction is at the forefront of everything we do so you can be assured that you will be ecstatic with your purchase! 

How long will my order take to process?

If using your NSW Creative Kids voucher for your purchase, it can take up to 5 business days for Service NSW to process your voucher. If you have ordered materials, it normally takes between 2 business days for dispatch. 

What do I do if I forget to add in my voucher details when I order?

Not a worry at all! Please email your voucher details (child name, date of birth and voucher number) to and we will add it to your order. 

What support do you offer? 

We are here 7 days a week. Feel free to contact us via email. 

How do I gain access to my online workshop?

All courses can be accessed via our website in 'Workshop Zone'.