Terms and Conditions

The use of this site Charlie Boots (www.charlieboots.com.au) and the purchase of online workshops and course material through Charlie Boots is governed by the terms and conditions outlined below. Your placement of an order with Charlie Boots indicates your acceptance of these terms and conditions. Any new workshops and materials which are added to this website are also subject to these terms and conditions. Charlie Boots reserves the right to make changes to this site and these terms and conditions at any time.

Collecting your information

By ordering or registering through Charlie Boots you grant us the right to add your contact details to our database and send shipping emails. From time to time we may contact you about offers and new products if you have opted to sign up for our newsletters and you can unsubscribe at any time. We may exchange personal information with third party service providers who assist us with our business operations such as payment, marketing, data processing, IT, legal, delivery, website maintenance and other services. Some of these third parties may be a location may be in Australia or located worldwide.

Liability and Safety

Charlie Boots is not liable for any losses or damages caused by this website or any website linked to or from this website.

Charlie Boots aims to provide the services to the highest standards, neither it, nor its trainers accept any liability for any inaccuracy or misleading information provided in the programmes or course material, any loss or corruption of data, any loss of profit, revenue or goodwill, or any indirect, special or consequential loss arising from taking the Charlie Boots workshops or from the use of products sold on www.charlieboots.com.au. All products sold on www.charlieboots.com.au are for display purposes only and are not to be used for any other purpose other than display - any other use of this products is at the purchasers own risk. 

Safety is at the forefront of all of our workshops and therefore we advise that all workshops for children under 18 years must be undertaken with the supervision of an adult or guardian. In agreeing to these terms and conditions, users agree that any student under the age of 18 will be supervised when completing an online workshop and using the provided materials. Users also agree to release and waive any claims against Charlie Boots for any personal injury or negligence when viewing the Charlie Boots workshops and using associated materials.

Online Workshops

Our online workshops will become available via an email password once payment is received in full. It is the responsibility of the purchaser to have appropriate access via the internet to be able to access and complete the workshop. 

All workshops are supplied in an online environment and are available for viewing online and may not be downloaded. The content of the online workshops, including copyright and all other such intellectual property rights contained therein, remain the property of Charlie Boots. You may not reproduce any part of the online workshop contents. 

Our workshops may contain references to external brands or third-parties.  Reference to any third-party products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation with Charlie Boots. 


Charlie Boots offers free shipping to orders above $99 within Australia. Orders under $99 will incur a $9 shipping charge. Charlie Boots has the right to change this shipping offer at anytime. The delivery times provided by Charlie Boots are estimates only. Charlie Boots will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Charlie Boots takes no responsibility for customers providing incorrect address details. It is the responsibility of the customer to pay for shipping if their item is returned to Charlie Boots due to incorrect address details. 


Prices are subject to change without notice. All products are priced in AUD.

Purchased Materials

Charlie Boots seeks to source out the best quality products from around the world for our students to use in the online workshops. Charlie Boots is not the manufacturer of these products and all claims, queries and replacements of parts will be forwarded onto to the manufacturer to rectify. We will do our best to ensure that the manufacturer rectify the situation as quickly as possible for every student.  

On purchasing a materials through Charlie Boots, you agree that the use of any materials supplied are used at your own risk. Please see below the associated safety sheets on the product page you are purchasing for more information about whether these materials are suitable for your child.

Charlie Boots reserves the rights to impose product limits on popular products to ensure that every customer has fair access to products. 

Replacements of Parts

All replacements of parts are carried out by the manufacturer and not by Charlie Boots. Charlie Boots cannot control the availability of parts of replacement goods or the speed of delivery of the replacement parts. Charlie Boots has no control over manufacturer warranty periods, nor can we control replacement periods. We will, however, do everything we can to ensure your faulty part is replaced as soon as possible and that you are informed throughout the process.

Exchange of Product or Size

At Charlie Boots, we want to offer the best value to our customers by offering free postage. As a small family business, we unfortunately do not have the capacity to cover repeat postage, and so we ask that the customer please cover the cost of replacing a kit or product. To do this we will send an invoice to you by email, for the cost incurred in re-sending your parcel. It is the customers responsibility to return any items to us unused and in their original condition. Once this item is received and payment of shipping is made, we will ship out the replacement. 

NSW Creative Kids Vouchers

Once Creative Kids Vouchers are processed with Service NSW refunds are not available. By supplying a Creative Kids Voucher for payment you are authorising Charlie Boots to process the cost of your order from your Creative Kids voucher with Service NSW. Once your Creative Kids Voucher has been processed with Service NSW, you will be sent an email with the login details to access your online course and any materials purchased with your course will be posted to your nominated address. We are unable to process orders until we receive confirmation of your voucher from Service NSW.

By providing Charlie Boots with your NSW Creative Kids details in your order, you are giving Charlie Boots authority to redeem your voucher and enrol you in the next 2 (two) available online workshops unless the specific times/dates were provided in your order. As per our policy below, you are free to change these workshops with 48 hours notice.

NSW Back to School Vouchers

Once NSW Back to School Vouchers are processed with Service NSW refunds are not available and NSW Back to School Vouchers are not available to be exchanged to any other provider. By supplying a NSW Back to School Voucher for payment you are authorising Charlie Boots to process the cost of your order from your Back to School voucher with Service NSW. 

Change of Mind/Cancellation of Workshops/Refunds

As we need to schedule our staff for our online workshops we require 48 hours notice if you will not be attending your online session to offer a reschedule of your workshop. Workshops are scheduled and run based on class numbers and we do not offer refunds for customers who do not read the product description or for change of mind. Rescheduling workshops is at the discretion of Charlie Boots management and rescheduled sessions will only be honoured within six (6) months of the original workshop booking. 

For materials ordered, refunds can only be processed prior to the order being packed and shipped. All refunds are subject to a processing fee as Charlie Boots which is charged by a third party. This processing fee will be deducted from any refunds.