Terms and Conditions

The use of this site Charlie Boots (www.charlieboots.com.au) and the purchase of online workshops and course material through Charlie Boots is governed by the terms and conditions outlined below. Your placement of an order with Charlie Boots indicates your acceptance of these terms and conditions. Any new workshops and materials which are added to this website are also subject to these terms and conditions. Charlie Boots reserves the right to make changes to this site and these terms and conditions at any time.

Collecting your information

By ordering or registering through Charlie Boots you grant us the right to add your contact details to our database and send shipping emails. From time to time we may contact you about offers and new products if you have opted to sign up for our newsletters and you can unsubscribe at any time. We may exchange personal information with third party service providers who assist us with our business operations such as payment, marketing, data processing, IT, legal, delivery, website maintenance and other services. Some of these third parties may be a location may be in Australia or located worldwide.

Liability and Safety

Charlie Boots is not liable for any losses or damages caused by this website or any website linked to or from this website.

Charlie Boots aims to provide the services to the highest standards, neither it, nor its trainers accept any liability for any inaccuracy or misleading information provided in the programmes or course material, any loss or corruption of data, any loss of profit, revenue or goodwill, or any indirect, special or consequential loss arising from taking the Charlie Boots workshops or from the use of products sold on www.charlieboots.com.au. All products sold on www.charlieboots.com.au are for display purposes only and are not to be used for any other purpose other than display - any other use of this products is at the purchasers own risk. 

Safety is at the forefront of all of our workshops and therefore we advise that all workshops for children under 18 years must be undertaken with the supervision of an adult or guardian. In agreeing to these terms and conditions, users agree that any student under the age of 18 will be supervised when completing an online workshop and using the provided materials. Users also agree to release and waive any claims against Charlie Boots for any personal injury or negligence when viewing the Charlie Boots workshops and using associated materials.

Online Workshops

Our online workshops will become available via an email password once payment is received in full. It is the responsibility of the purchaser to have appropriate access via the internet to be able to access and complete the workshop. Charlie Boots is unable to provide refunds for online courses once access has been granted.

All workshops are supplied in an online environment and are available for viewing online and may not be downloaded. The content of the online workshops, including copyright and all other such intellectual property rights contained therein, remain the property of Charlie Boots. You may not reproduce any part of the online workshop materials. Upon purchase of a Charlie Boots course, you will have access for 12 months from the date of purchase.

Our workshops may contain references to external brands or third-parties.  Reference to any third-party products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation with Charlie Boots. 

Shipping

Charlie Boots offers free shipping to orders above $99 within Australia. Charlie Boots has the right to change this shipping offer at anytime. The delivery times provided by Charlie Boots are estimates only. Charlie Boots will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Charlie Boots takes no responsibility for customers providing incorrect address details. It is the responsibility of the customer to pay for shipping if their item is returned to Charlie Boots due to incorrect address details. 

Pricing

Prices are subject to change without notice. All products are priced in AUD.

Supplied Materials

While Charlie Boots provides materials to accompany online courses, students may need to provide their own materials from time to time which have not been included in the packs. At Charlie boots we endeavour to provide the materials requested in a selected pack although due to product availability we might have to substitute on occasion. If a substitution is required, we will communicate with the purchaser this prior to shipping. Charlie Boots will endeavour to reply to any students comments or questions within 24 hours Monday – Friday.

Charlie Boots has the right to cancel any orders for course access and material packs. Refunds will be provided for cancelled orders.

Charlie Boots seeks to source out the best quality products from around the world for our students to use in the online workshops. Charlie Boots is not the manufacturer of these products and all claims, queries and replacements of parts will be forwarded onto to the manufacturer to rectify. We will do our best to ensure that the manufacturer rectify the situation as quickly as possible for every student.  

On purchasing a Charlie Boots workshop and associated materials, you agree that the use of any materials supplied are used at your own risk. Please see below the associated safety sheets on the workshop you are purchasing for more information about whether these materials are suitable for your child.

Replacements of Parts

All replacements of parts are carried out by the manufacturer and not by Charlie Boots. Charlie Boots cannot control the availability of parts of replacement goods or the speed of delivery of the replacement parts. Charlie Boots has no control over manufacturer warranty periods, nor can we control replacement periods. We will, however, do everything we can to ensure your faulty part is replaced as soon as possible and that you are informed throughout the process.

Exchange of Product or Size

At Charlie Boots, we want to offer the best value to our customers by offering free postageAs a small family business, we unfortunately do not have the capacity to cover repeat postage, and so we ask that the customer please cover the cost of replacing a kit or product. To do this we will send an invoice to you by email, for the cost incurred in re-sending your parcel. It is the customers responsibility to return any items to us unused and in their original condition. Once this item is received and payment of shipping is made, we will ship out the replacement. 

NSW Creative Kids Vouchers

Once Creative Kids Vouchers are processed with Service NSW refunds are not available. By supplying a Creative Kids Voucher for payment you are authorising Charlie Boots to process the cost of your order from your Creative Kids voucher with Service NSW. Once your Creative Kids Voucher has been processed with Service NSW, you will be sent an email with the login details to access your online course and any materials purchased with your course will be posted to your nominated address. We are unable to process orders until we receive confirmation of your voucher from Service NSW.